Returns Policy

We want you to be happy with your purchase. If something is not right please get in touch and we will do our best to help.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right contact us at hello@andrewjmillar.co.uk within the 14-day window. Once you have notified us, you then have a further 14 days to return the item. We will issue a full refund within 14 days of receiving the returned item.

Condition of returns

Items must be returned in their original condition and packaging. We reserve the right to deduct from the refund if the value of the item has been reduced by handling beyond what is necessary to inspect it.

Return shipping

Unless the item is faulty or not as described, the cost of return postage is your responsibility. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Faulty or damaged items

If your item arrives damaged or is not as described, please contact us within 48 hours of delivery with photographs. We will arrange a full refund or replacement at no cost to you, including return postage.

Custom and commissioned works

Bespoke commissions and custom works are non-refundable once production has begun, unless they arrive damaged or faulty.

Refunds

Refunds are processed to your original payment method within 14 days of us receiving the returned item. You will receive a confirmation email when your refund has been issued.

How to return

Email us at hello@andrewjmillar.co.uk with your order number and reason for return and we will guide you through the process.